Customer Service Rep (CSR)

Job Title

Customer Service Representative (CSR)

Job Description

Summary
Signature Graphics is a locally-owned, full-service heatset and coldset commercial printer with direct mail advertising and graphic design businesses located in NE Portland, Oregon with approximately 150 employees. Since opening in 1984, Signature has become one of the largest printers in the Pacific Northwest, and we are currently looking for a Customer Service Representative to help with maintaining Customer Accounts with excellent Customer Relations.

POSITION PURPOSE

The Customer Service Representative supports production by acting as a liaison between production and customers using extensive customer contact and interaction, translating customer job specifications into production department instructions, invoicing accounts, and gathering specifications for bids.

PRINCIPAL ACCOUNTABILITIES

Supports production by acting as a liaison between production customers
Contacts and interacts with customers on a daily and extensive basis
Translates customer job specifications into production department instructions
Invoices accounts
Gathers specifications for job bids
Manages key accounts
Enters orders and follows up with both internal and external customers
Defines production job specifications from Prepress through Shipping
Analyze data, production coordination, and account reconciliation

Shift: Day shift, with some overtime needed to support customers and unanticipated events.

Compensation: Non-exempt (hourly) wage

Benefits: Medical, dental and vision insurance, flexible spending account (FSA), paid time off (PTO), 401(k) plan

Basic Qualifications

A minimum of 2 years combined education or experience working in printing/graphic arts industry is required;
Proficiency in Microsoft Office applications such as Word, Excel, and Outlook are required;
An understanding of the printing production processes from design through delivery is highly desired;
Familiarity with printing MIS (such as Monarch, Prograph, Hagen, Logic, and Pace) is a plus;
Able to read, speak and hear clearly;
Most work is performed in a temperature-controlled, office environment, with occasional walks through the production plant, which can be noisy;
Able to speak, read and write effectively in English;
Able to present information, ask questions, and respond to questions from supervisors and coworkers.